Warranty & Replacement Policy

We want every HobbyKita order to arrive perfectly. While we don’t manufacture the products we sell, we stand behind every shipment that leaves our warehouse. This policy explains when we’ll replace items, what’s covered, and what’s handled by the original manufacturer.

Our 1-Year Warranty

Every item you buy from HobbyKita is backed by a full 12-month warranty starting from the date of delivery. If your product has a manufacturing defect, fails due to faulty workmanship, or doesn’t perform as it should under normal use, we’ll make it right — through replacement, repair, or refund. This warranty applies to:

• Sealed hobby boxes, packs, and cases (sealed condition only)
• Sports card supplies (toploaders, sleeves, magnetic holders, binders, etc.)
• Storage and display products
• Any other physical item sold on hobbykita.com

What We Cover

• Damaged on arrival. If your sealed product arrives crushed, dented, torn, or visibly damaged due to shipping, we’ll replace it or issue a full refund.
• Wrong item shipped. If we sent you something different from what you ordered, we’ll send the correct product right away at no cost.
• Missing items. If your order shows as delivered but items are missing, we’ll investigate and replace them when verified.
• Defective unopened products. If a sealed product has a clear factory defect visible without opening it, we’ll replace it.
• Faulty supplies and accessories. Cracked toploaders, defective binders, broken magnetic holders, or supplies that fail under normal use are covered for the full warranty period.

What We Don’t Cover

• Cards inside sealed boxes. Centering issues, print defects, or surface scratches from the manufacturer are handled by the manufacturer’s warranty.
• Disappointing pulls. No autograph hits, low-value pulls, or missing parallels — these aren’t defects.
• Boxes that don’t match expected insertion ratios.
• Opened products. Once a sealed box, pack, or case has been opened, it’s no longer eligible for warranty replacement.
• Damage caused by the customer after delivery.
• Wear and tear. Normal handling marks on cards or supplies don’t qualify as defects.

Manufacturer Warranties

Most of the products we sell come with their own manufacturer warranty. For card defects and pack-related issues, contact the manufacturer directly:

• Panini America — collector services for damaged or defective cards
• Topps — Topps Customer Service handles card-specific claims
• Upper Deck — Upper Deck’s Quality Assurance team
• Wizards of the Coast — for Magic: The Gathering and other WOTC products

How to Request a Warranty Claim or Replacement

• Step 1 – Reach out within the warranty period. Email us at CONTACT@hobbykita.com within 12 months of delivery for warranty claims, or within 7 days for shipping damage and wrong-item claims.
• Step 2 – Include the essentials. Order number, clear description, photos of the issue, and photos of shipping materials.
• Step 3 – Wait for our review. We’ll get back to you within 1–2 business days.
• Step 4 – Return if needed. We’ll cover return shipping with a prepaid label if required.
• Step 5 – Receive your replacement. Once approved, we’ll ship your replacement within 1–2 business days.

Important Rules

• Don’t open damaged boxes. Opening voids the replacement claim.
• Save the packaging. Keep the shipping box and packing materials.
• Photos are required. Claims without clear photos can’t be processed.
• One claim per item. Each issue can only be reported once.

Contact Us

For warranty questions, replacement requests, or help finding manufacturer support: