Refund and Returns Policy

We want every HobbyKita order to feel like Christmas morning. That said, the sports card and hobby box world plays by its own rules — prices shift daily, products are sealed, and what’s inside is part of the thrill. Before you order, here’s what you need to know about returns and refunds.

Our 90-Day Return Window

We stand behind what we sell. If something goes wrong with your order, you have a full 90 days from the delivery date to reach out and start a return or refund request. That’s three months — way more than the industry standard. The 90-day window applies to:

• Damaged items that arrived broken or crushed
• Wrong products shipped by mistake
• Defective items where HobbyKita is at fault
• Unopened, sealed products in their original condition

All Sales Are Final on Opened Products

The sports card industry has its quirks, and one of the biggest is this: once a sealed box is opened, it can’t be returned. Period. This is the standard across the entire hobby. So while our 90-day window covers a lot, it doesn’t cover:

• Hobby boxes, packs, or cases that have been opened
• Single cards or graded cards (their value changes too quickly)
• Mystery boxes and repacks once opened
• Cards damaged or removed from sealed packs

What About Price Changes?

• If the price goes up after you buy — Good news for you. We honor your original price. We’ll never charge you extra.
• If the price goes down after you buy — Unfortunately, we can’t refund the difference.
• Pre-sale items — The price you paid is locked in, no matter where the market goes.

Order Cancellations

Once you place an order, we get to work fast. Most orders are picked and packed within hours, which makes cancellations tough. Here’s the deal:

• Already shipped? Sorry, we can’t pull it back. Shipped orders can’t be canceled.
• Pre-sale items? These can’t be canceled once payment goes through.
• Need to cancel before shipping? Reach out ASAP. If we can stop the order in time, a 20% cancellation fee applies.

If Your Order Arrives Damaged

• Don’t throw anything away. Keep the product, the box, and all the packing materials exactly as they arrived.
• Take photos. Snap clear shots of the damage from a few angles.
• Email us within 48 hours at CONTACT@hobbykita.com. Include your order number and the photos.

What We Can’t Refund

A few things are outside our control. We don’t issue refunds for:

• Manufacturer defects inside sealed boxes — those go to the manufacturer (Panini, Topps, Upper Deck, etc.).
• Hits you didn’t love. The card lottery is part of the hobby.
• Boxes that don’t hit the manufacturer’s average insertion ratios.
• Opened sealed products. Once a seal is broken, the product can’t come back.

Got the Wrong Item?

Mistakes happen. If we sent you something different from what you ordered:

• Email us at CONTACT@hobbykita.com within 7 days of delivery
• Include your order number and photos of what you received
• We’ll send a prepaid return label and ship the correct product right away — at zero cost to you

How to Return an Item

If your item qualifies for return (sealed, unopened, within 90 days):

• Email us first at CONTACT@hobbykita.com with your order number and reason for the return.
• Wait for approval. We’ll review your request and reply within 1–2 business days.
• Get your return label. Once approved, we’ll send a prepaid shipping label to your email.
• Pack it up safely. Put the item back in its original packaging.
• Drop it off at your nearest UPS, USPS, or FedEx location.

How Refunds Are Processed

• Refunds go back to your original payment method (card, PayPal, Shop Pay, etc.)
• Allow 5–10 business days for the refund to appear on your statement after we approve it
• Original shipping is non-refundable, unless the issue was on our end

Need to Reach Us?

Any time you have a return question, we’re here: